Frequently Asked Questions

<p>Please email accounts at: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a> to transfer your online credit.</p>
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In order to benefit from tax exemption on our website you must be a Brosch account holder. Please contact credit control   [email protected]  who will email you a Tax Exempt form. Once completed and returned to our Credit Control Department our administrators will review your exemption status and if it satisfies the criteria, will mark your account as Tax Exempt (for relevant products). If your certificate is not accepted, you will be notified by email and will be charged Tax at th...
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To view and download previous orders simply go to the website, login and go to “Your account” and then “order” history. Here you will see all historical orders. You can also download or print your orders. If you have ordered over the telephone or via email, you can contact: [email protected] for a copy....
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<p>Please email accounts at: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a> to transfer your online credit.</p>
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<p>If you're in a hurry you can place an order as a guest user. If you'd like to open an account, please register for an account on the website [<a href="https://www.broschdirect.com/customer/account/create/">Here</a>]. It only takes a couple of minutes and you can shop striaght away. If you subscribe to us, you will also receive information on discounts and promotions!</p>
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<p>Payment failure will occur if you have entered your card details incorrectly, lost internet connection or your bank has rejected your payment. If the problem continues to occur please contact our sales team on 01733 230 230 or use our Live chat function.</p>
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<p>If you are a Business Plus customer or a registered company, you are eligible to request a credit account if you have previosuly registered on the website and have made at least one purchase by PayPal, credit or debit card.</p>
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<p>Payments made to settle your credit account balance can take up to 24 hours to show in your online account. You will not be able to make a purchase using your account credit until your online account has updated. Plaese contact our Finance team who will be able to assist further.</p>
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<p>In keeping with our ongoing commitment to reducing our carbon footprint it has been decided that with effect from 31 October 2022, we will no longer be accepting cheque payments.</p> <p>Payments can be made via debit/credit cards online or you may wish to apply for a credit account by contacting our Finance Team.</p>
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<p>We accept online payment by Paypal, Debit or credit card, if you wish to apply for a credit account you can do so by contacting our Finance Team.</p> <p>Credit account invoices will need to be settled by BACS- contact credit control for bank details.</p> <p>From 31 october 2022 we will no longer accept payment by cheque.</p>
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Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account. Please contact our Finance team who will be able to assist you.
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